2nd Line Service Desk Engineer

Having successfully signed a new customer contract we have a requirement for a number of 2nd Line Service Desk Engineers to join our growing Service Desk Team in our Leeds office. This is the perfect opportunity for talented individuals looking to progress their career in one of the UK’s fastest growing MSP’s working on the latest cutting edge technologies. 

Though the role is based from our Leeds office, occasional travel will be required to the customer site in Birmingham.

Role Summary:

To provide 2nd line support for our Managed Service customers, delivering on all SLA to resolve customer problems and escalate to 3rd line as required. To be successful in the role you will need to be agile in managing your tickets constantly re-evaluating priorities.

You will also be required to perform a variety of proactive tasks which will help maximise customer’s uptime and prevent reoccurring issues.  Tasks will include, resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.

You will have the opportunity to work with the latest leading edge technologies in a support environment that promotes systems and service excellence.

What we are looking for:

The successful candidate will have exposure to a range of end user support and administration, including but not limited to:

=         Office 365

=         Windows Server

=         Hyper-V

=         VMware

=         Skype for Business

=         Networks

=         Firewalls

You will proactive in your work, managing your tickets and customers from incident to being fully resolved. You will possess first class customer service and be able to interact with all stakeholders both internally and externally. Strong planning and organisational skills are a must as you will be managing a range of tickets. The ability to problem solve and troubleshoot is also a requisite requirement of the role.