Network Engineer

We are looking for someone who enjoys solving problems and maximising customers' uptime to join our growing team as a Network Engineer. This is the perfect opportunity for a talented individual to join one of the UK's fastest growing MSPs, working on the latest, cutting-edge technologies.

Role summary:

The Network Engineer will be responsible for providing support to our Managed Service customers, assisting with escalations from the wider Service Desks and delivering projects onsite at customer locations throughout the UK. To be successful in this role you will need a strong working knowledge of switching and routing to be able to maximise customers’ uptime and prevent reoccurring issues.

You will be expected to maintain full 24/7 coverage for our customers and support engineering work within a rota to cover varying shifts.

 Key responsibilities:

  • Provide end support to our Managed Service customers
  • Assist with escalations from the wider Service Desk
  • Maintain full 24/7 coverage for our customers to maximise uptime and prevent reoccurring issues
  • Deal with incoming incidents in a professional, courteous manner over the phone and via email
  • Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue while proactively keeping the customer informed of progress
  • Deliver project excellence on customer sites by working with Project Managers to ensure all Projects are deliverd on time and within budget

We are looking for someone who:

  • Demonstrates a passion for customers and delivering excellent customer service
  • Embraces continual change and process improvement
  • Has a natural aptitude for problem-solving and troubble-shooting
  • Can express ideas and information clearly and concisely
  • Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
  • Proactively keeps up to date with technologies supported by GCI
  • Has experienc/qualifications in the following (desirable):
    • Cisco CCNA/CCNP
    • Alcatel ACFE/ACSE
    • HPE Aruba Associate/Professional
    • HLD/LLD
    • Fortinet