Order Compliance Administrator

We are looking for someone with a strong attention to detail to join our growing rwam as an Order Compliance Administrator at our Leeds office. This is the perfect opportunity for a talented individual to join one of the UK's fastest growing MSPs, working on the latest, cutting-edge technologies.

Role summary:

The Order Compliance Administrator will be responsible for the management of Cease cancellation and Cessations within GCI. To be successful in this role you will need excellent organisational and time management skills.

You will be expected to provide support to billing and queries management and credit control including the ordering of Fortigate licences to ensure a high standard of information is provided for revenues at risk.

Key responsibilities:

  • Support GCI's Sales teams on requirements needed for order compliance
  • Manage the work flow of Creases in to the Order Compliance team, providing accurate and informative paperwork from GCI customers to relevant stakeholders within GCI
  • Update and amend company systems with Cease or order details to ensure accurate record keeping
  • Provide reports on orders, cancellations and cessation requests received
  • Support the analysis of data received
  • Cover for other members of the team where necessary

We are looking for someone who:

  • Has a general understanding of the IT industry
  • Is enthusiastic and motivated
  • Can work within set operational level agreements (SLAs)
  • Can communicate well at all levels, both verbally and in writing
  • Can demonstrate excellent customer service skills
  • Is confident in analysing data and generating reports
  • Has 5 GCSEs A-C including Maths & English